Call us on 22206650 Sundays to Thursdays from
9AM to 5PM.
Our address is Salhiya Street
Mbabane Building
Kuwait City, Kuwait
You may find answers to your questions below for frequently asked questions. Please read our terms and conditions for full conditions of use.
For a refund request related to a transfer or transaction done through an Exchange company, you must follow up this request with the Exchange company; My Rateb will not credit any account or refund any money for any transactions processed at the Exchange companies. All refunds will be made in Kuwait Dinar.
If your Civil ID is not renewed for six months after it has expired, your account will be automatically closed. If any funds are left in your account, you can either send us an email to refunds@myrateb.com and we will send you instructions on how to proceed or call us on our landline number to inquire on steps on how to withdraw your money. We will also send you an SMS to your mobile number once your civil ID has expired notifying you of your options.
Should a dispute arise you must raise a claim by filling out a complaint form available online or send an email to complaints@Myrateb.com. During the claim process, My Rateb may require you to provide documentation or other information. You may be asked to provide receipts, police reports, or anything else that My Rateb specifies.
My Rateb product is subject to the sandbox regulatory environment at the Central Bank of Kuwait without any responsibility on the part of the Central Bank of Kuwait at this stage.